From Transactions to Intelligence: How AI is Reinventing Payments and Commerce

The world of payments and commerce is undergoing a profound transformation. AI is changing the way consumers and businesses interact, from discovering products and receiving personalised recommendations to making payments and completing transactions. As AI becomes increasingly integrated into everyday commerce, the next evolution is the rise of Agentic Commerce, where AI-powered agents can support decision-making and take actions on behalf of users.

This session will explore the impact of AI on the future of shopping, payments, and customer experiences. Industry leaders from the e-commerce, payments, technology, and academic sectors will discuss how organisations are leveraging AI to create more seamless and personalised experiences, while addressing key considerations around trust, security, and responsible adoption.

This session is organised in collaboration with the SMU Payments Alumni Group and will be held at Visa University, with venue sponsorship provided by Visa Worldwide Private Limited.